Keirh Lee

How to deliver customer service that gets your customers, patients, members, clients and guests coming back time and time again

Keith Lee is the author of Out-Nordstrom Nordstrom: Creating the World’s Best Customer Service and The Happy Customer Handbook. In the early 1980s in an effort to answer the question, “Why should someone do business with me versus anyone I compete with?” Keith determined the answer should be, “Because we have the best customer service.” That’s what everyone says, right? But Keith really delivers, and in fact has made it his professional crusade to educate and provide strategies to keep independent businesspeople ahead of the competition.